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News@Cisco: Top Stories
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Contact Center Technology Brings Improved Customer Service, Business Benefits to Higher Education
Wed, 03 Dec 2008 04:00:00 PST
December 3, 2008 By Jenny Carless Brandeis University is putting fewer student callers on hold and Florida International University has been able to route fewer calls to voicemail, thanks to network-based contact centers that let them handle calls more ...
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Increasing Business Agility with a Service-Oriented Architecture
Mon, 24 Nov 2008 04:00:00 PST
November 24, 2008 Given two competing companies with equal capitalization, intellectual property, technology, who wins? The fastest-moving one, of course, but that doesn't mean the one who churns out the most widgets; it means the one that can most rapidly adapt its business model to changing conditions. The ...
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Mobility In The Construction Industry Means Lots of Moving Targets
Wed, 19 Nov 2008 04:00:00 PST
November 19, 2008 On the surface, a construction company breaks down into the same sort of connectivity chunks as most other firms, except that a lot of its remote offices are actually job sites: dynamic, dirty, dangerous, and often in remote areas with no existing communications ...
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Cisco Creates a Mega-Router for Super Surfing
Tue, 11 Nov 2008 04:00:00 PST
November 11, 2008 By Charles Waltner It's the story of the little technology that could. Ethernet, once the obscure inhabitant of back office computer systems, has now moved center stage in the communication revolution. In efforts to upgrade the world's networks for handling rapidly increasing traffic payloads brought on by the Internet - particularly video-based communications and entertainment -
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Cisco Makes $100 Million Bet on Small Businesses
Mon, 10 Nov 2008 04:00:00 PST
November 10, 2008 By Charles Waltner As part of its ongoing initiative to increase sales beyond its sweet spot with major corporations, Cisco Systems is now turning it sights on small businesses, especially those with fewer than one hundred employees. Today the company formally announced a $100 million initiative to re-invent its small business operations. As part of this effort, Cisco has made substantial management, sales, and product changes over the ...
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